Just watching some old Black Books episodes. The one where Manny turns the book shop into a Borders. Much as I love good service, I also get a lot out of grumpy service. The man old greengrocer. The narky newsagent. Too much service is awful. It’s a very British thing to cherish bad service. We need our Bernard Blacks to stem the tide of cheery cloying vacuous customer service.
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- HBR says teams who eat together work well together. That's not why we put lunch on. We do it cos it's nice! #in https://t.co/dUAchonBLf 4 days ago
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