I’ve taken my eyes off the service design agenda for a few weeks. Firstly for a well deserved holiday, which was wonderful, secondly because I needed to focus on the other side of my brain with a bit of pure creativity (see last post), and finally because I had some Big Things To Do at work – not al SD related. That all seems to have played out nicely and I’m now re-engaging the SD gear and starting to leave the garage again on a steady pedal. What better way than with a new book – New Service Development and Innovation in the New Economy. Which is under pressure as it has to compete with the rather excellent Child 44.
- Gotta recommend this service. Works every time. The simplest way to split costs with your friends: kittysplit.com/en @kittysplit 9 hours ago
- RT @bbcthree: Liam Gallagher making tea is the best thing you'll see today. As you were. https://t.co/JaAB0p6Qr2 3 days ago
- This is a magnificent podcast from @farnamstreet itunes.apple.com/gb/podcast/the… 5 days ago
- RT @MicroSFF: "Sir, an autonomous car reported you for dangerous driving." "Bah!" "Third time, sir. You must give up driving." "Never!" "Yo… 6 days ago
- We're looking for a smart intern to join the London studio - apply here liveworkstudio.com/careers/servic… #servicedesign 1 week ago
My tags2009 airline amazon apple banks barnes and noble behaviour change best albums black market bottom up britain car pool co-design co-production complaints conference corporate currys customer experience customer service delays deliver delivery design digital easyjet education european feedback feminism forrester fridge frontier google groceries guardian hotels implementation innovation kids labour labout madeira matthew taylor media morgan stanley Music nesta nyr oliver james public sector refund regulations research rsa sdnc09 sdnc10 service service culture service design services shopping social marketing technology teenagers thatcher tories tory training uksnow university US user research waitrose white goods