Hi. I’m Joel Bailey and this is where I write about service design – something that’s been occupying my time for the past 15 years. I work as Director of Service Design at Capita, but before that I worked for The Team and Serco for a bit, and for a long time as a consultant on central government service transformation programmes like businesslink.gov.uk. My background before that was dotcom fun at Virgin.net and a bit of digital TV.
When I’m not at work, I spend most of my time hanging out with my family at home, mainly in the kitchen. Occasionally I like to restore my sanity by walking to the top of high mountains and taking in the view.
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