I’ve had some interesting conversations with buyers of service design of late, and though all are very positive about what service design can bring, without fail all have gone on to say -“but when it comes to implementation…” This seems to be a bit of an achilles heal. Is it because service designers haven’t had the chance to flex implementation skills – plenty tell me they’re gagging to get stuck in – or is it because, as designers, they tend to get a little bored quickly once the creative bit is over? I feel like the latter is a bit of a cliche, but as an industry we need to prove our way out of this by giving some good implementation. I need to know the answer, because at some point I’m going to need some service implementers – people who are motivated by design and what it can bring to the start of the journey, but who also want to follow through over what can take months and even years.
- #ServiceDesign https://t.co/G9mNnbouIK 1 day ago
- Propaganda at work. "I'm juiced!" twitter.com/nowthisnews/st… 1 day ago
- Rotterdam is a great city. Good choice @Unilever 3 days ago
- Got tonsilitis and had to leave my bike at the station and some f*cker stole my lights 3 days ago
- It's funny. I've suffered from chronic back pain & headaches for years. I take pain killers sensibly, alongside med… twitter.com/i/web/status/9… 3 days ago
My tags2009 airline amazon apple banks barnes and noble behaviour change best albums black market bottom up britain car pool co-design co-production complaints conference corporate currys customer experience customer service delays deliver delivery design digital easyjet education european feedback feminism forrester fridge frontier google groceries guardian hotels implementation innovation kids labour labout madeira matthew taylor media morgan stanley Music nesta nyr oliver james public sector refund regulations research rsa sdnc09 sdnc10 service service culture service design services shopping social marketing technology teenagers thatcher tories tory training uksnow university US user research waitrose white goods